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Guests repeatedly praise the service and amenities: one reviewer called the staff “courteous, friendly, accommodating,” while another highlighted the rooftop pool, free wine hour, beach chairs and bikes. The negative feedback is limited but concrete: a reviewer said the hotel could “improve the cleaning,” and another reported a room that was “kinda noisy and too many lights, hard to sleep”; Tripadvisor’s current summary also notes occasional housekeeping delays and extra-fee warnings.

Most physical feedback is favorable: reviewers called the hotel “very clean, very modern and new looking,” and praised the room’s key-card elevator safety feature. There are also significant isolated system complaints: one March 2026 review reported an “extremely dirty” HVAC, no heat and barely hot water, while another reported poor window quality, midnight truck noise and a broken window handle.

Day-to-day reviews are generally favorable: Expedia says guests speak highly of the helpful staff and clean rooms, while TripAdvisor reviewers described staff as “friendly, professional and helpful” and the atmosphere as “relaxed and welcoming.” The main operational criticisms are a sparse or repetitive breakfast, small rooms, cumbersome check-in and one reviewer’s complaint about inflexible fees; a separate review also described security helping with parking after midnight.

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Published feedback praises the amenities—“a very good pool,” modern equipment, jacuzzi and sauna—and one reviewer says employee treatment was “special and very professional.” Other visible reviews describe “the worst front desk staff,” rude and non-responsive security/front-desk interactions, and maintenance management allegedly leaving doors open; these comments are operational feedback rather than verified engineering findings.

The available material describes a 1940s Art Deco building with an adjacent 10-storey tower and a multimillion-dollar 2017 renovation, rather than reporting a structural defect. Guest evidence is mixed on systems: one review says “2 of 3 elevadores no funcionan,” while the aggregate summary mentions “minor maintenance problems like water leaks”; another guest reported that every toilet flush in another room was loud.

Guests consistently value the location, beach proximity, pool and restaurant; one review says the “location and staff were great,” and another calls the restaurant “fabulous” with “friendly staff.” The operational feedback is not uniform: reviews mention “unfriendly service,” “Security is pretty much non-existent,” requests for towels not being met promptly, and noise or thin walls.

The published reviews contain limited room-condition evidence rather than an engineering assessment. One reviewer reported that “the bed ... needs replacing,” that the safe door would not close and that the remote failed until the next day; the same review described construction hammering overhead. Other guests described the rooms as “updated,” “pretty spacious and clean,” and “very clean and well maintained.”

Guests repeatedly praised the staff—one called them “incredibly attentive,” while another said the front-desk concierges were “phenomenal”—and several praised clean rooms, housekeeping and the rooftop pool. The negative reports focus on operations: one guest described “lack of service at the reception,” while another said breakfast was limited and that parking fees were “very high”; these are guest-stay observations, not resident-year evidence.