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One recent Google review said, “The management of this building needs serious improvement,” alleging complaints were left without solutions for extended periods and that staff training was lacking. The same review described “dirty and greasy edges” around the swimming pool and jacuzzi and a steam sauna with “a very bad smell and feeling of uncleanness”; these are single-review reports here, not recurring themes.

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The available written feedback is largely pre-occupancy and does not establish day-to-day management or resident service quality. Comments praised the location—“Great location”—and proximity to a club, but also said the rooms were too small, the project was overpriced, and “Maintenance appears a little high.”

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The only substantive positive feedback located was “I like the location,” while another post said “Haven’t seen the floor plans as of yet.” These are sparse pre-sale comments rather than resident reports about management, staff, security, amenities or upkeep, so the day-to-day living evidence remains very limited.

Reviews report physical-system problems including “broken elevators, pipe leakage,” and another resident said elevators were “a nightmare” and described “terrible insulation” with wind and noise intrusion. A 2025 review also said residents could not adjust heat or AC because it was controlled by the building; these are resident reports, not an engineering inspection.

Residents repeatedly praise the building’s convenience: one called its location “absolutely amazing,” citing U of T, hospitals, the financial district, Eaton Centre and underground access to 777 Plaza, while others praised “friendly” staff and “excellent amenities.” Daily-life complaints are substantial: a reviewer said management did not respond to calls or emails, and two recent reviews described fire alarms going off every other day or four times in one week.

Physical-condition feedback is negative but mostly operational rather than an engineering assessment. Reviews report that “the elevator often breaks down,” that “elevators are always unavailable,” and that “things are always broken or out of service”; the available building-specific ratings include 2.0/5 on CondoReviews.ca and 2.3/5 on CondoEssentials, but neither publishes a separate structure sub-score.

Day-to-day reviews describe strong amenities and location—“best location next to college station,” a sky pool and a “not bad gym”—and some residents praise “friendly and diligent support.” The negative experience is substantial: reviewers describe rude or unhelpful front-desk service, management turnover, garbage chutes that are “always out of service,” and recent complaints that the pool repeatedly closed.