Reviews describe the redesigned rooms as “nice,” “very tidy, spacious,” and “decorated to very high standards,” while one reviewer said the update was underwhelming and preferred the former style. Other reports mention a room defect that required escalation, a room that was “completely unclean,” and one stay where the room was “a bit warm”; these are guest reports, not an engineering inspection.

The strongest recurring praise concerns staff and amenities: guests describe “genuine care, warmth, and extraordinary attention to detail,” a “beautiful” pool area and staff who were “fantastic.” The negative reviews are mainly operational—“food orders took ages,” valet waits, inconsistent service and occasional poor follow-up—rather than a consistent failure of the redesigned rooms themselves.

Published guest feedback describes the property as “new, modern, and spotless,” with rooms “cleaned very well every day” and the whole property “clean and well maintained.” Another residence review says a faulty dryer was replaced by maintenance “within 30 minutes” at 11 p.m.; no recurring structural, plumbing, HVAC or waterproofing failure was reported in the material reviewed.

Daily-life feedback is strongly favorable: guests describe service as “incredible, amazing and top-notch,” staff as attentive and personable, and the property as exceptionally warm and family-friendly. The recurring caveats are that the pools can feel tight, the beach requires crossing A1A, and one review source says pool service can be slow while the “4pm check-in guarantee” is frequently missed.

Reviewers commonly describe the rooms as “beautiful, large and luxurious,” with high-quality furnishings, marble bathrooms and spacious layouts. The physical complaints found were isolated operational-condition reports, including “door handles falling off,” stained towels, and one reviewer needing to adjust the air conditioning overnight; no recurring structural failure or flooding theme was established.

The dominant day-to-day picture is polished and attentive: guests praise staff who “went above and beyond,” smooth service, well-serviced cabanas and a calm, family-friendly pool environment. The principal reservations are operational and value-related—one guest reported that ice or toilet paper took over an hour, while another called the brunch “a lack in decency and basic dining etiquette” and rated that dining experience 2/5.

The resort announced a multimillion-dollar renovation beginning in June 2018; independent reporting says it reopened in November 2018 after an overhaul of rooms, restaurants, bars and pools, with additional rooms and suites described as completed in February 2020. Later guest evidence is mixed: some call the rooms “perfect” and the facility “super clean,” while others say the property “desperately needs a cosmetic renovation”; a 2021 code-enforcement report documented unresolved electrical, blocked-exit and fire-door issues at that time. Current completion of every cited code correction is not established by the sources reviewed.

Guest reviews consistently praise the staff—one recent review says “The staff was honestly the highlight of the resort,” while another describes service as “immaculate.” The main operational negatives are uneven dining and charges, including a 2025 complaint that the restaurant was “a disaster” with “multiple errors,” plus recurring peak-period complaints about pool chairs and occasional service lapses.